You can return your Blokees order within 30 days of receipt. Please make sure the collectibles you received are in unused condition with the tags and packaging intact. If you've opened the toy it can not be returned. Start your return by emailing us at service@blokees.com. Upon receiving and inspecting your item, a refund will be processed within 10 business days according to the original method of payment.
For personal reasons returns (e.g., "changed mind" or "no longer needed"):
Customer is responsible for return shipping costs. We recommend using a trackable service; we are not liable for lost or delayed packages.
A restocking and handling fee (typically 15%–30% of order value, subject to actual costs) will be deducted from your refund.
Please note that original shipping charges are non-refundable, and all items must be returned in their original, unopened, and sealed packaging to be eligible for a refund.
Please Note:
- Custom items, sale goods, and gift cards are non-returnable.
- Blokees only supports company products sold from authorized sellers in the US and the company websites.